Support

How can we help?

Browse the documentation, check frequently asked questions, or reach out to the support team directly.

Documentation

Step-by-step guides for every tool in the editor.

Email support

Send us a message and we will get back to you.

Changelog

See what is new and what has been fixed recently.

Common questions

Frequently asked questions

How do I create my first floor plan?

Sign in, create a new project from the dashboard, and start drawing rooms by clicking points on the canvas. Close a shape to form a room — area and perimeter are calculated automatically.

Can I start from a template?

Yes. Use the floor shape wizard to start from a square, rectangle, or L-shaped template, then drag edges to refine the outline.

What export formats are available?

TinyFloorPlan supports PNG (raster image), PDF (print to scale), DXF (CAD interchange), and SVG (vector graphics). All exports are saved to your export history.

Can I collaborate with others on a plan?

Yes. Open the share dialog, add members by username with Owner, Editor, or Viewer roles, or generate a share link with optional expiration.

Are my plans saved automatically?

Yes. Every change is autosaved to the cloud. Floor snapshots provide version history so you can roll back to any previous state.

How do text labels work?

Select the label tool, click on the canvas, and type your callout. You can edit the text, size, and color later from the Plan insights panel.

What units does the editor support?

Both metric (meters, centimeters) and imperial (feet, inches). Switch between them in the editor settings.

Can I reuse rooms and symbols across projects?

Yes. Save custom symbol sets and room templates to your personal library. Import them into any project.

Troubleshooting

Fix issues in minutes

A room won’t close

Zoom in and connect the last point to the first. Enable grid snapping for cleaner shapes.

Dimensions look incorrect

Check the unit scale in settings. It controls how distances convert to real units.

Exports are missing labels

Ensure the Labels visibility toggle is turned on before exporting.

Can’t drag objects

Switch to Select mode and verify the layer visibility toggles are enabled.

Still need help?

Drop us a message and we will respond as soon as possible.

Contact support